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Jiten Sharma
Principal Technical Program Manager · Real-Time CDP & Applied AI

12 years across IoT, mobile, cloud, and creative software — now a Principal TPM on Adobe Real-Time Customer Data Platform, delivering the customer data, identity, audience activation, and AI capabilities that power personalized marketing for enterprise brands. PMP-certified program leader who partners with data platform engineering, applied AI teams, and executive stakeholders to turn MarTech and AI ambition into programs that actually ship.

Experience
Principal Technical Program Manager · Real-Time CDP May 2022 – Present
Adobe · San Jose, CA

Lead cross-functional programs for Adobe Real-Time Customer Data Platform (RTCDP) on Adobe Experience Platform — the system enterprise brands use to unify customer data, resolve identities, and activate audiences across their marketing stack in real time. Drive end-to-end delivery across streaming and batch data ingestion, Real-Time Customer Profile and identity graph, segmentation and audience building, and destination activation to ad, email, and personalization channels. Partner with product, engineering, and go-to-market teams to land roadmap commitments for enterprise customers, and own the program rails for privacy, consent, and data governance (GDPR, CCPA, data usage labeling) across releases. Bring AI into the marketer workflow — shepherding AI-powered capabilities such as predictive audiences, AI Assistant, and generative experiences from early experimentation through evaluation, guardrails, and production rollout.

Real-Time CDP Adobe Experience Platform Identity Resolution Audience Activation AI in MarTech Privacy & Consent Data Ingestion & Streaming Enterprise Program Delivery
Software Engineering Manager Dec 2018 – May 2022
View, Inc. · Milpitas, CA

Led, mentored, and developed a team of software engineers, overseeing hiring, performance reviews, and professional development. Provided architectural guidance and high-level design decisions for scalable, maintainable software solutions. Led end-to-end development and deployment of multiple mobile applications across iOS and Android, collaborating closely with UX/UI designers for intuitive interfaces. Managed third-party integrations (payment gateways, social logins, analytics) and set up Firebase-based monitoring and analytics to drive data-informed improvements.

iOS & Android Mobile Apps Firebase Team Leadership App Store Compliance Architecture 3rd-Party APIs
Technical Program Manager Aug 2017 – Dec 2018
Lunera Lighting · Santa Clara, CA

Led a cross-functional team of 23 members spanning Mobile Apps, Cloud, DevOps, and QA while providing product training to customers. Coordinated between Cloud and Firmware teams to ensure IoT product UI functioned as intended, and bridged offshore and on-site teams to deliver new features against design documents. Drove execution plans across three concurrent project tracks and built deep expertise in indoor real-time location systems (RTLS) for asset tracking and wayfinding.

IoT RTLS Cloud DevOps Cross-functional Leadership Firmware Coordination
UI Engineer Jun 2016 – Jun 2017
Art.com · Emeryville, CA

Conceptualized and developed optimized mobile applications within Art.com's brand ecosystem. Collaborated with the creative team to align objectives and finalize content for each buying funnel page, and partnered with UX designers to deploy interactive interfaces. Utilized complex media queries for cross-device compatibility and led story-level delivery within Agile sprints alongside offshore development teams.

HTML5 CSS3 JavaScript jQuery AJAX Gulp Jenkins Agile
UI Developer Sep 2015 – Jun 2016
Relevance Lab · San Jose, CA

Developed UI to client requirements and assisted the DevOps team with deployment processes and cookbook development. Supported setup of OpenStack cloud on bare-metal servers and provided technical operations support for core Relevance Lab products, including troubleshooting of application and infrastructure issues.

HTML5 JavaScript CSS3 OpenStack Chef GitHub DevOps
UI Developer Sep 2014 – Jun 2015
Innova Solutions · Santa Clara, CA

Designed and developed the UI for a private cloud OpenStack platform using HTML5, JavaScript, and CSS with responsive design for various device sizes. Deployed a 3-node private cloud architecture on Linux, created internal and external OpenStack networks, and wrote shell scripts for full private cloud installation. Performed CLI-based troubleshooting on the private cloud.

HTML5 jQuery CSS3 OpenStack Linux Shell Scripting
Skills & Tools
AI & Applied ML Programs
Generative AI Program Leadership, LLM / RAG System Oversight, Model Evaluation & Guardrails, Responsible AI & Governance, MLOps Coordination, Applied ML Roadmapping, AI Vendor & Platform Evaluation, Cross-functional AI Enablement
MarTech & Customer Data
Customer Data Platforms (CDP), Real-Time Customer Profile, Identity Graph & Resolution, Segmentation & Audiences, Destinations & Activation, Streaming & Batch Ingestion, Privacy, Consent & Data Governance, Personalization & Journeys
Leadership & Strategy
Portfolio Management, Executive Alignment, Org Design, OKR Definition & Tracking, Budget Ownership, Headcount Planning, Change Management, TPM Team Building
Program Execution
Program Governance, Scaled Agile / SAFe, Risk & Dependency Mgmt, Milestone Tracking, RAID Logs, Metrics & Dashboards, Process Optimization, Operational Excellence
Technical Domains
Cloud Infrastructure, Platform Engineering, API & Microservices, Security & Compliance, Developer Experience, FinOps, CI/CD & DevOps
Tools & Platforms
Jira, Linear, Confluence, Aha!, Notion, Power BI, Datadog, GitHub / GitLab, Slack, G Suite / M365
Education
B.S. in Biological Sciences — University of California, Davis
Certification
Project Management Professional (PMP) Project Management Institute